Returns & Exchanges

Carousell aims to provide a secure marketplace for electronics, allowing buyers to request returns or refunds for items that are damaged, defective, or significantly not as described within the protection period.

Return Process

• 1.
  Raise a Dispute

  Navigate to your order details and select 'Raise a Dispute' before the Carousell Protection period expires to halt the payment release.

• 2.
  Provide Evidence

  Submit high-quality photos or videos showcasing the functional defect or physical damage that contradicts the original listing description.

• 3.
  Negotiate with Seller

  Use the in-app chat to discuss a resolution with the seller, which may include a partial refund or returning the item for a full reimbursement.

• 4.
  Ship the Item Back

  Once approved, pack the electronic device securely and ship it back using a tracked postal service to ensure the refund is processed successfully.